Privacy notice

Effective for website version 4.0.0

Information we collect

When you submit the contact form, we collect the details you provide, which may include your name, company, email address, phone or WhatsApp number, country, preferred office, area of interest, subject and message.

The system may also record limited technical information needed for security and administration, including a one-way hash of the submitting IP address, browser user-agent, source page and submission time.

How information is used

Contact information is used to review, route and respond to your business enquiry; maintain an administrative record of the request; prevent abuse; and monitor whether administrative notification or acknowledgement emails were sent.

Storage and security

Website content is stored in files, while contact submissions are kept separately in a protected MySQL database. The administration area requires authenticated access. SMTP passwords stored through the settings screen are encrypted before database storage.

No internet transmission or storage system can be guaranteed completely secure. We apply reasonable technical controls, but users should not submit passwords, banking credentials, payment card details or other highly sensitive secrets through the general contact form.

Sharing and international coordination

An enquiry may be shared internally with the Emaila Digital or Apex CAC country office or specialist business that is best positioned to respond. This can involve personnel in another country when the request itself is cross-border.

Retention and correction

Business enquiries may be retained for operational, service and record-keeping purposes. You may contact us to request correction or deletion, subject to applicable legal and operational requirements.

Privacy contact

For privacy-related questions, email ask@emailadigital.com and include enough information for us to identify the relevant submission.